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seen and heard |
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MAY 25 2008 |
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Future of brands: punctuation! |
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The trend towards replacing the period with the exclamation point began almost imperceptibly at first! Communications experts note a gradual increase in the use of the exclamation point in emails beginning shortly after the turn of the millennium! Then, of course there’s the corporate precedent set by Yahoo! and a handful of lesser-known and shorter-lived dotcom organizations! By 2024, the displacement was nearly complete among contemporary-minded people! “The period is pedestrian, plus it’s so final!” commented one noted blogmentator! “Worse, it’s a major downer! It conveys nothing of the enthusiasm for life I feel every moment! Plus, let’s face it, it’s just not as friendly as the exclamation! Call somebody an asshole with an exclamation point after and you leave open to doubt whether you’re serious or joking! Handy!”
Paralleling this trend is the rise of ellipses as the preferred form of punctuation for closing a letter or other copy block! In this trend another blogmentator sees, “the promise of a continued connection between reader and writer, as well as a real sense of nexpectation and mystery!”
The last use of the semicolon is recorded in 2038… your thoughts? / 0
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project updates |
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MAY 25 2008 |
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Arena Stage revitalizes its brand to prepare for a bright new future in a striking new venue. |
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Arena Stage is one of the nation’s pre-eminent, pioneering regional theaters. When the Washington D.C-based organization installs itself in its new, $120 million facility in 2010, it will benefit from more than the excitement and momentum that comes with a new venue: By then, the brand communications effort developed by Applied Storytelling together with San Diego-based MiresBall, will already be working to strengthen attendance, highlight Arena’s relevance to new audiences, convey what makes Arena Stage different, and express more clearly than ever the role Arena Stage plays among D.C. area theaters and at a national level. A new descriptor epitomizes this distinction: Formerly, Arena Stage identified itself as Washington’s choice in theater for more than 50 years. Today, it’s simply Where American theater lives.
In addition to laying a long-term foundation for Arena’s communications, Applied Storytelling and MiresBall helped Arena with a much more time-sensitive challenge: creating a compelling way to talk about the theater’s 2008-9 and 2009-10 seasons, which will take place in temporary venues far from Arena’s original (and future) location. This effort resulted in Arena Restaged: a two year festival of American Voices, a distinctive positioning and identity for a singular moment in the theater’s history.
MiresBall has served as Arena Stage’s brand design consultant of record for more than a decade, bringing a distinct visual presence to every season, and creating an immediately recognizable tone and manner across the sum of Arena’s communications. In 2006, this effort extended to a concept and identity for Arena’s successful capital campaign effort, the most ambitious for a regional theater to date. Applied Storytelling has supported these efforts with powerful messages, themes and ideas. Today, taking a longer view of how it connects with subscribers and audiences than a season-by-season approach allows, Arena Stage stands to remain at the forefront of regional theaters in yet one more new way.
your thoughts? / 0
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seen and heard |
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SEPTEMBER 11 2007 |
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future of brands: ravebrand |
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Created for a limited time or even a single event, a ravebrand isn’t about customer loyalty; it’s about the poetry of the moment — about how all the elements of the brand: the look and feel, the product, the copy, the experience — all briefly converge to create a perfect expression. Nobody wishes a rave brand would turn perm. Its beauty is its brevity. A rave brand is something you catch, not something you follow — although you might follow the ravemaker who pulls ravebrands together. A rave brand invites you to follow your impulses. Like so much of the rest of the modern brand world, the rave brand traces its roots to Japan. The early years of the 21st Century witnessed the rise of short-lived gentei “limited edition” flavors and styles. Unlike flavors and styles test-marketed in the hopes they’d prove enduring, gentei style moved away from test marketing altogether. Consumers and producers came to share a tacit understanding that test marketing, at least in such situations, betrayed the lack of a true oneness with the customer. What distinguishes ravebrands from gentei is, of course, the realization that the parent brand is no longer necessary. your thoughts? / 0
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seen and heard |
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AUGUST 26 2007 |
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Experience: Skybus and the future of air travel |
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The new, no-frills airline based in Columbus recently inaugurated service between Oakland and its home city. A business trip to Columbus-based Nationwide gave us an opportunity to check it out. The net-net: Skybus is so no-frills that it actually ends up delivering a decent experience. Food: By offering no free food on the flight (not even peanuts or pretzel stickettes), Skybus has at least focused on selling a decent sandwich — decent enough for the flight attendant to ask two passengers near me how they liked it. Both express satisfaction. Nice to hear the FA ask this question. The logic is odd, but it works: By charging for every extra, you can actually add value to every extra. For example, you will pay $2 for a bottle of Aqua Fina — but then you can at least tell yourself that hey, this is a bottle of Aqua Fina I’ve purchased, and that’s a whole lot better than a cup of no-name water from who-knows-where. (Forget, as usual, that Aqua Fina is itself tapped from the public water supply.) Other airlines that charge for various types of “snak pak” should take note: If you’re going to charge for them anyway, why not put more effort into making these offerings not only decent (most aren’t even that) but actually wonderful? Why not offer different levels of for-purchase food, from basic to deluxe? Back-of-seat pocket space: Basically, there is none. Instead, there’s the thinnest little slot in the plastic seat back. After the obligatory safety guide, airsickness bag and in-flight shopping magazine-cum-menu (handed out and gathered back up in-flight), there’s barely room to stow an extra magazine of one’s own. At first, I hate not being able to stuff all the books, pens, laptop and snacks that normally accompany me on a medium-haul flight. But the unexpected upsides soon become apparent: First, no item left behind. Second, a cleaner plane. Passing the rows of empty wrappers, discarded newspapers and other detritus when exiting some Southwest commuter flights, I can’t help but be appalled at what pigs my fellow passengers are. Skybus has neatly solved this problem: Allow no room for garbage, and pass through the cabin with a big collection cart often. The un-uniform: Flight attendants wear black t-shirts with the airline logo on one side and a promotional message [“Killer $10 fares”] on the other. Instead of looking shabby and slacker, combined with black slacks these actually look trimmer and smarter than many of the more conventional uniforms that other airlines’ FAs wear. I imagine these shirts to change out often — first, to keep from looking worn, and second, to carry new messages. Idiocracy now: After he delivers the prepare-for-landing message, the FA announces that the message is available for sponsorship. If Skybus represents the reductio ad rationem of discount air travel, it’s safe to assume more airlines will follow suit. From a brand standpoint, this raises interesting questions: Will there be any real way for airlines to differentiate aside from flight times and fares? I believe so. Look for differentiation through: • the types of food they offer for purchase, and the celebrity chefs they enroll to create signature items and menus. • the types of media they offer for purchase, including downloadables. This could eventually lead to exclusives and premieres with studios and labels. Airline as content creator? Why not. • the quality of their loyalty programs. Look for these to get increasingly robust. • enhanced pre- and post-flight environments and experiences. Look for at least some airlines to seek ways to carve out more of the “total trip” experience. Web sites will continue to play a major role, but so might actual lobbies. Why not different levels of membership club, including basic levels? your thoughts? / 0
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seen and heard |
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JULY 28 2007 |
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Future of Brands: role |
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“What’s your role?” is a far more important question than “What’s your job?” Closing the gap between role and job is a lifelong goal of many. A cherry job is one that lets you live out your role on the clock, even if has no bearing on your job. your thoughts? / 0
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seen and heard |
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JULY 15 2007 |
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Future of Brands: New, now and the compression of the present |
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It’s passé to speak of the present or, for that matter, to speak in the present tense. To the extent one can avoid it, one should. The only thing worse than being stuck in the past is being stuck in the present. In the past, at least, you can pose as retro. What’s preferred is the future tense, now known (among those few who care about such things), as the predictive tense. To live in the present is to be a bee trapped in amber. To live for the present is to be in a state of perpetual catch-up. What is the present, anyway, but the imminently pre-past? The cool people aren’t those in the know about what’s happening now but those with special insight into what’s on the way. As soon as something has made its debut, it’s already on its way out. Increasingly, we view ourselves not as creatures of habit but as beings in transit. Helpful hint for time travelers: One easy way to sidestep the challenge of dispensing with the present is to talk about things in terms of yesterday and tomorrow. Instead of “I like bacon and eggs” try: “This morning I liked bacon and eggs.” Or: “Tomorrow I might not like bacon and eggs quite as much as I’ve tended to.” Give the present a rest. your thoughts? / 0
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seen and heard |
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JULY 15 2007 |
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Future of Brands: mocap, v. |
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Jinglish compression of “motion captured”. As in, “Have you been mocapped?” Motion: One of the most lucrative pieces of property a professional athlete, dancer or actor typically owns. More generally, an unequivocal sign of breakthrough success. In some contexts, the question can be derogatory — asked to show up someone with an inflated sense of self. your thoughts? / 0
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seen and heard |
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JULY 15 2007 |
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Future of Brands: dead games |
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Games played by children of the Previrtual Era that did not port across the virtual divide. Among them: ring-a-levio, stickball, hide-n-seek, steal the bacon, and host of other games generally characterized by their spontaneity, loose organization, and lack of theming. As one child remarked during the Years of Transition, “Why play army when you can join the Special Forces?” your thoughts? / 0
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seen and heard |
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MAY 22 2007 |
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Future of Brands: morphidity |
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In brandscaping, the ability of a realscape or virtualscape to accommodate itself to the tastes and perceptions of the individual experiencing it. A perfectly morphid landscape is one that changes absolutely and instantaneously to accommodate the individual experiencing it. While generally regarded as desirable, morphidity poses certain technical and practical challenges that remain the subject of ongoing investigation today. One of the greatest of these is deals with the laws governing shared perceptions, known sometimes as the morphidity rights of way: When two individuals desirous of sharing the same experiences enter a morphid landscape, how is their individuality reconciled? A number of models exist. These include the crude, and early (though still very common) prero-morphidity, in which individuals’ brandstanding or other objective measures are used to determine overrides, the idealistic yet difficult to implement morphesse oblige, in which individuals and a more recent development, diaphane morphidity. Critics of morphidity, not without some cause, have labeled morphed systems exercises in solipsism, closed-loop systems that leave little room for individual growth or change. In tacit acknowledgement of the practical issues around this, some morphid systems include periods or contexts in which morphidity is minimized, frozen or held in abeyance for set periods. your thoughts? / 0
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seen and heard |
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FEBRUARY 03 2007 |
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Future of Brands: horrorist, n. |
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A type of terrorist. Specifically, one who seeks not only to strike terror in the hearts of a populace but also to create scenes of a grisliness that recollects the Horror movie genre. [“Terror plus production value”; C.S. Ramadhani] Horrorists take terrorism one step further by attempting to design, or at least anticipate, the visual effects of their actions as well as its your thoughts? / 0
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seen and heard |
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FEBRUARY 02 2007 |
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Future of Brands: tourrorist, n. |
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An individual who fuses the activities of a tourist and terrorist. A person whose leisure activity consists of traveling to another country to cause mayhem, wreak havoc and strike fear in the hearts of its populace. A customer of the tourrorism industry. your thoughts? / 0
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seen and heard |
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FEBRUARY 01 2007 |
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Future of Brands: microtourism, n. |
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The penchant for travel over extremely short distances (one’s neighborhood or one’s home, for example), small areas (a desktop, for example) or limited durations (a few seconds to a fraction of a day). As an industry, microtourism arose in response to American’s fears of terrorist malfeasance in the years surrounding the Millennial Crusades. Some also view it as a reactionary, subversive manifestation of realworldism. your thoughts? / 0
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